ClairVista announced that Staples Canada is implementing ClairVista's Live Expert system for its Live Video Agent services. With this system, Staples Canada store customers can instantly videoconference with a remote agent for Copy & Print Centre orders. Remote agents design and show customers, in real time, custom-created forms, stationery, business cards, and signs, while providing face-to-face, personalized service. 

Live Expert, which recently received a U.S. patent, solves a basic challenge in retailing - cost effectively providing each customer with the right expertise and personalized service at the moment of customer need. Live Expert is a system available in the emerging videoconferencing CRM segment. Built for rapid deployment and flexible enterprise integration, it includes a comprehensive application suite for efficiently managing every aspect of remote agent services. Live Expert requires no proprietary hardware, and can be implemented in just days.