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Document Process Outsourcing: Business Strategies for Successful Market Engagement


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Many organizations recognize the need to streamline their operationally-necessary business processes, both to reduce cost and to gain time and resource efficiencies. As they do so, these organizations are discovering that they lack the fundamental knowledge and insight required to fully optimize their document-intensive business processes. The challenge for these enterprises is to identify the total document-intensive process, and then outsource the entire process to a qualified service provider.

Document Process Outsourcing: Business Strategies for Successful Market Engagement will provide market sizing and future growth projections, but it will go beyond that to understand the “who, what, how, and why” of the document process outsourcing business.

  • How receptive is the market to DPO solutions?
  • Which processes are being outsourced?
  • Who are the outsourcing decision makers?
  • What are the terms of DPO contracts?
  • What are the primary criteria used to select service providers?
  • What domain expertise is valued?
  • How are ever-larger deals being structured?
  • The primary objectives of this study are to profile the Document Process Outsourcing business model and identify the best practices and strategies required for successful market engagement and deployment. This study will provide the business acumen required to participate in this rapidly growing market.

    Project Scope

    This study will answer the following questions:

  • What is the level of willingness to outsource document-intensive business processes?
  • Who is currently outsourcing document intensive business processes? What industries? What     lines-of-business?
  • Does the concept of document process outsourcing resonate with high-level executives?
  • Who are the ultimate DPO decision makers?
  • Which processes will be outsourced? By what metrics will these processes be measured?
  • How should DPO engagements be structured?
  • What are primary selection criteria for DPO service providers? What domain expertise is valued?
  • How important are global capabilities?
  • Who are the leading DPO service providers today? Who will be the leading DPO service providers     in the future?
  • Who Should Subscribe?

  • Business Process Outsourcing Companies
  • IT Outsourcing Service Providers
  • Print Service and Document Outsourcing Service Providers

  •     Commercial Printers/Specialty Printers
        Quick Printers/Franchises
        Facilities Managers
        Document Outsourcing Service Providers
        Publishers
        Statement Printers
        e-Print Providers
        Print Brokers
  • Corporate managers, document owners and print buyers seeking information on the opportunities     presented by document process outsourcing

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