The rapid adoption of e-commerce, ERP systems and other electronic document delivery programs is causing a sea of change in the requirements and competitive playing field for document technology and services. Literally, billions of pages are up for grabs as large and medium size enterprises re-configure their operations to squeeze out costs, improve cash flow and improve productivity.

For some applications print is being eliminated, in other applications it is being distributed, in still other applications documents are being built to order based on real-time data. Across the enterprise, documents are being generated out of new applications that do not have the same formatting and management controls as traditional systems. At the same time, users are outsourcing production to professional services firms while demanding wider output choices with tighter integration with their core systems.

Vendors of document software, equipment and services face a variety of issues that have immediate and long-term impact on their business.

• Expanding beyond traditional products and applications to new growth markets
• Selling customers on the new vision for creation, management & presentation of documents
• Determining the right mix of product and services
• Identifying key technology and service partners
• Growing revenue in a period of declining equipment prices and shifting volumes