This landmark study examines in detail the future of mail and of the two applications that drive mail volume, direct mail marketing and transaction documents. It studies the impact of the Internet, the long-term impact of the anthrax attack on the mail and identifies opportunities for printing and mailing equipment vendors, document/content management systems vendors and print providers. It also provides information on consumer requirements that should interest anyone in the corporate world who produces transaction documents or direct mail campaigns.

The study focuses on both customer-facing applications such as direct marketing, billing and customer support, and transaction documents that are used as part of internal operations, supplier management and customer purchases of goods and services.